How many memberships do I need?
You'll need a membership for each computer, laptop, or server being
used in your office. You do not need additional memberships for printers,
PDA’s,
firewalls, etc.
What if I want somebody to come to my office
instead of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first
try to solve all problems over the phone or the Internet. If we are unable
to solve the problem, we will send one of our technicians on-site or depending
on your plan work with a consultant in the area to fix the problem.
I don't have a dedicated Internet connection; can I still be
a customer of Subscription Support?
Not at this time. Our affordable business model requires that we
solve most problems over the Internet using remote control software
that allows us to work on your computer while you watch. If you don't
have an Internet connection, we'll be unable to provide an adequate
level of service.
I can’t afford to spend any additional money,
but I would still like to work with BizTek Connection, how can I access BizTek Connection’s
services?
BizTek Connection has support plans and resources that can be built-in over
time as your organization, IT support needs, and resources continue
to grow. This allows both BizTek Connection and your organization to begin to
build a long-term relationship.
What software do you support?
BizTek Connection will support all Microsoft products and most of the other software
products commonly used by small businesses.
What hardware do you support?
We will support any hardware on a limited basis. By this we mean
that we do not do hardware repairs. We will, however, diagnose hardware
problems and work with the hardware manufacturer on your behalf in
the case of warranty repairs. In the case that a piece of hardware
is not under warranty we will assist you with purchasing new hardware
or in having a hardware repaired.
I'm skeptical that BizTek can
give me the support I need over the Internet.
Currently we are able to solve over 80% of our user issues over
the Internet. We believe so strongly in the value of our service
that we offer a service guarantee. Put us to the test and see how
we do! Ask a representative for details.
Explain the Remote Control service — Is
my information safe?
It's very safe. We use remote control software that allows us
to take control of your computer as if we were sitting right at your
desk. This allows us to do most of our work over the Internet and
enables us to offer you the lowest price possible. In order to use
the software on your computer, we must get your permission each and
every time. We cannot connect to your computer unless you accept
a link that we send you each time you want support. That way you
can feel safe that we can't do anything to your computer when you
aren't watching our every move.
Why should I use this service over
a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. BizTek Connection
combines the best IT management tools and practices with the highest
level of customer service. We proactively monitor and manage the
health of your network, solving problems before they have an impact
on your business – and do it on a very affordable flat fee
basis.
We have a friend that took a couple of
computer classes while in college that we call when we want computer
help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses
use a friend or part-time employee to try to manage their computer
systems. However, these people often aren't up to date with the latest
technologies or solutions, move on to full time jobs, or are unavailable
when you need them, costing you lost productivity and bringing your
business to a standstill. BizTek Connection is an affordable solution that allows
you to contact a qualified team of experts 24 hours a day, 7 days
a week.
How will BizTek Connection help my business and employees
perform better?
Many small businesses and nonprofit organizations don’t
have reliable technology help or avoid using it for fear they
are running up an expensive tab. Others have nowhere to turn
when they need support. BizTek Connection allows your employees to get
support and training when they need it for an affordable monthly
fee.
How does BizTek Connection’s
service differ from my in-house IT support or a traditional
hourly consulting service?
BizTek Connection combines the best IT management tools and practices
with the highest levels of customer service backed by the resources
of a complete IT team. Whether BizTek Connection is a complement to your
existing IT support or your dedicated IT department, BizTek Connection
will proactively monitor and manage the health of your network,
solving problems before they have an impact on your business. BizTek Connection
combines the best IT management tools and practices with the
highest levels of customer service backed by the resources
of a complete IT team. Whether BizTek Connection is a complement to your
existing IT support or your dedicated IT department, BizTek Connection
will proactively monitor and manage the health of your network,
solving problems before they have an impact on your business.
Why do I have to pay $299 for our second and third offices?
Each additional office has network infrastructure that requires support and adds to the overall complexity of your IT support environment.
Who is the Ideal On Demand IT Service Customer?
BizTek Connection designed On Demand IT Service specifically for:
- Small offices that seek more than just reactive hourly IT support, but are not yet comfortable with a dedicated and fully managed IT service plan.
- Small organizations with limited budgets that do not meet the requirements for BizTek Connection’s Managed IT Service, but still want access to BizTek Connection’s high levels of customer service and experienced team of technicians.
- Larger customers that want the added resources of BizTek Connection’s IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.
If your previous IT support experiences have been poor, expensive, unsuccessful, or your organization has limited IT needs, this flexible plan is sure to ease frustrations around IT support delivery and give your business the critical IT support you need while allowing you to maintain control over your spending and usage.
How can On Demand IT Service benefit my organization?
BizTek Connection’s On Demand IT Service guarantees that your computers’ needs including desktop optimization, cleanup, and security updates will occur regularly and a team of world-class engineers will be available to troubleshoot everything from end user issues to complex network problems. BizTek Connection’s On Demand Plan ensures network security, employee productivity, and efficiency, in addition to maximized network performance and uptime.
Is On Demand IT Service the same as hourly IT Support?
BizTek Connection’s On Demand IT Service offers a flexible time based component similar to hourly IT support. The difference, however, is that proactive and automated network and computer maintenance come without a high price tag or ticking clock. You maintain the freedom to seek IT support at your request when you need it most and the peace of mind that your network is still in good care through regular preventative maintenance.
How Does On Demand IT Service Work?
BizTek Connection uses best of class monitoring and management tools to keep watch on your computers and network while performing regularly scheduled and automated updates. BizTek Connection’s On Demand Service not only saves you time and money, but also protects your business from unforeseen network downtime and technology frustrations. BizTek Connection’s On Demand Service combines the experience of BizTek Connection’s highly trained technicians and advanced network monitoring tools that are otherwise unavailable to most small businesses.
Why did you develop BizTek Connection?
Most small businesses have a hard time getting consistent, reliable
advice and support for their computer systems. BizTek Connection provides all
of the services a business needs, on a 24/7 basis, at a very affordable
rate. The small to medium size business community can now outsource
their IT needs just like outsourcing payroll, or recruiting services.
How will BizTek Connection help my business
and employees perform better?
Most small business either don't have reliable technology help
or avoid using it for as long as possible because they feel like
they are running up an expensive 'tab' anytime they want help.BizTek Connection
is a membership that will allow your employees to get the support
and training they need, when they need it, for a flat fee. Knowing
that they are not running up the "tab" will allow them
to proactively get answers to the questions that are slowing their
work performance each day, keeping your business from being dragged
down by technology problems.
Why shouldn't I just call the manufacturer
of my computer for help?
That does seem to make sense, doesn't it? However, most people
who have tried this just get very frustrated. Long hold times, passing
the buck to another manufacturer, being charged $35 for every call
it’s enough to drive you crazy. BizTek Connection will solve any problem
with your computer immediately over the Internet or phone. If we
can't, we are local, so we can send one of our technicians over at
your earliest convenience to take care of it in person.
Is BizTek Connection equipped to handle
the unique needs of nonprofits?
BizTek Connection’s objective is to build long-term relationships
and trust by aligning our goals with that of our clients. We
have worked with many nonprofit organizations to ensure that
they are maximizing technology to benefit their organization;
we would be happy for you to speak with them to learn more about
our services.
Our organization has individuals
with varying degrees of technology experience, how is BizTek Connection equipped
to handle this?
BizTek Connection can most aptly be described as a “People
business first and technology company second”. BizTek Connection
has assembled a technology team that is comprised of not
only bright, but friendly technicians whose primary focus
is customer service and issue resolution. When speaking with
an BizTek Connection technician, all questions are good questions.
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